The managed service provider (MSP) industry is full of opportunity. At the same time, MSPs face the challenge of balancing customer satisfaction and profitability, making strategic decisions more important than ever. For 35% of MSPs, building customer cyber resilience is a top strategic priority, but that goal often faces resource constraints and rising operating costs. (i) To remain competitive, MSPs are focused on improving operational efficiency (35%). Control costs (33%). (ii)
One of the smartest ways to address these strategic goals is to partner with OpenText to provide managed detection and response (MDR) services. This partnership enables MSPs to offer state-of-the-art, fully managed detection and response services, reducing operational costs and simplifying the complexity of building and managing in-house MDR solutions.
Here are five ways OpenText MDR can help MSPs overcome their biggest challenges.
1. Close the security staff resource and skills gap
Staffing can be a perennial challenge for MSPs, especially when it comes to hiring and retaining skilled cybersecurity professionals. With a global shortage of 4.8 million cybersecurity professionals, this issue has become even more pressing. MSPs are feeling the strain in several key areas:
Manage an overwhelming amount of alerts with a limited team Develop the advanced skills needed to thoroughly investigate and prioritize threats Close the skills gap to support business growth Attract and retain top security talent
OpenText MDR addresses this challenge for MSPs head-on by offering fully managed or co-managed MDR partnerships. OpenText MDR gives MSPs access to 24/7 security expertise and continuous threat monitoring without the cost and complexity of building an in-house SOC. This not only takes pressure off your internal teams, but also ensures a high level of security for your customers at all times.
2. Streamline alert management
Detecting advanced threats requires a sophisticated approach to monitoring your customer’s attack surface. This is where SIEM comes into play. Essential for correlating data and identifying threats. However, SIEMs are complex to configure, manage, and tune, and can generate a large number of false positives. For MSPs with limited resources, this flood of irrelevant alerts can overwhelm teams and reduce operational efficiency.
OpenText MDR solves this problem by leveraging advanced threat intelligence to correlate security logs and reduce false positives, while managing SIEM and monitoring alerts. By continuously prioritizing critical threats, our experts handle the complexity of alert management and help MSPs focus on what matters most: their customers, without the burden of filtering through tons of false alarms. so you can focus on protecting your
3. Accelerate incident response
MSP security teams often struggle with slow and time-consuming incident response due to the high volume of alerts that come in all the time and the need to navigate between multiple consoles for investigation. The pressure to act quickly is high, as it is essential to prevent the dire consequences of a breach. However, many teams feel stuck, bouncing back and forth between disparate tools and struggling to identify and respond to threats in real-time.
OpenText MDR addresses this challenge with rapid, proactive monitoring and continuous threat hunting to detect suspicious activity early. Our dedicated experts streamline incident response by quickly identifying and escalating threats within 15 minutes, enabling MSPs to act quickly and minimize the impact of potential breaches. .
4. Simplify security management across complex environments
Managing complex customer environments can be difficult for MSPs. With disparate security tools, large amounts of data, and multiple environments deployed, the complexity of managing each unique environment can overwhelm MSP teams, starve resources, and hinder effective security management. Delivering cybersecurity services that support diverse customer environments requires solutions that integrate seamlessly and simplify management without adding burden.
OpenText MDR makes it easy to support customer environments by providing a fully integrated solution that seamlessly supports an ecosystem of MSP partners and tools. With AI-driven automation, OpenText MDR processes vast amounts of data quickly and easily integrates with over 500 tools and services. The lightweight agent allows for easy deployment across multiple environments and provides end-to-end visibility through a single dashboard. This not only streamlines security management, but also helps MSPs leverage their existing investments while benefiting from a dedicated human analyst to guide them through the process.
5. Driving revenue growth without barriers to entry
For MSPs, to remain competitive and stand out in the region, they need to offer innovative solutions that meet customer needs without the complexities and barriers associated with partnering with new vendors. While offering MDR products can be an important driver of growth, the challenge is finding an MDR vendor with both cutting-edge solutions and flexible licensing, without the constraints of long-term contracts or rigid terms. It is located in
OpenText MDR addresses this issue by offering a subscription-based model with no minimum commitments, making it easy to integrate into existing service offerings. MSPs can access additional services as needed, such as penetration testing, vulnerability management, and custom incident response plans, through simple integrated billing through OpenText’s Secure Cloud Platform. This flexibility allows you to scale your MSP cybersecurity services as your business grows.
Learn how OpenText MDR can power your MSP to overcome challenges and accelerate growth.
(i) Datto 2024 Global State of the MSP Report
(ii) Datto 2024 Global State of the MSP Report
About the author
sam kumasamy
