– There was no allergen signage available or visible to customers, directing them to where allergen information was available to them, nor any information on the menu, notice boards or any other location visible to consumers.– The operator failed to identify risks associated with cross contamination of allergenic ingredients and did not have adequate controls in place to control these risks.– The operator failed to manage allergen contamination during the production process, which resulted in the presence of an undeclared allergenic substance in food served to the customer.– The operator failed to take appropriate steps to ensure equipment, surfaces, utensils and crockery were cleaned to remove any allergenic residues prior to use.– Food served to a consumer, namely a milkshake, was deemed unsafe in that it was injurious to health because it contained an allergenic ingredient that was not supposed to be present.– Selling food not of the nature or substance or quality demanded.
