M365 Copilot Chat agent usage is measured in “message” credits. These are charged either with a pay-as-you-go model at 1 cent per message, or with pre-paid message bundles priced at $200 for 25,000 messages, Microsoft said in a blog post.
Microsoft sets out four types of agent “answers,” or responses, that each consume a different number of message credits. For example, “classic” answers, used for pre-written responses that are manually authored when an agent is created, cost 1 message, while autonomous agent responses cost 25 messages.
Consumption-based licensing provides a low-cost alternative for customers that want to get started with Copilot services grounded in M365 content, said Larry Cannell, research director at Gartner’s Technical Professionals Digital Workplace service.
