For most companies, both inside and outside the gaming industry, it was the COVID-19 pandemic and international lockdowns that forced them to change the way they view remote work. At Testronic, this way of working has been in place for nearly 10 years. Gaelle Caballero, the company’s newly promoted vice president of language services, who leads both localization and LQA services, talks about balancing and managing a hybrid workforce around the world.
Testronic has been a trusted name in localization quality assurance (LQA) for nearly 20 years, continually evolving to meet the needs of our clients and the industry at large.
Gaele Caballero, Testtronic
A key part of this evolution was the early and intentional adoption of remote work. Long before the COVID-19 pandemic forced the world to adapt, we recognized the potential of remote work to enhance our flexibility, scale, and ability to tap into the world’s talent pool. In fact, we began aggressively building our remote workforce in 2015. This early effort, and the experience we gained in managing diverse and distributed teams, is now essential to the quality of work we are able to deliver to our clients.
When we started, our LQA practice was based in the UK, focused on a small number of high-demand languages, and all work was done in-office. We have now become a global operation with teams working from a variety of locations, both remotely and in the office. This enables us to meet the increasingly complex and diverse needs of our customers around the world.
This journey has not been without its challenges. Over the years, we have faced global upheavals: COVID-19 and changing economic conditions, to name just two. Each tested our adaptability, but our early investment in remote work paid off. When the pandemic hit, we seamlessly transitioned to a full work-from-home model, ensuring business continuity and enhancing our ability to support our clients around the clock.
“By removing geographic barriers, we have built a more resilient and scalable workforce.”
Remote work has also allowed us to attract talent that we wouldn’t otherwise be able to reach, especially in rare and specialized languages. By removing geographic barriers, we’ve built a more resilient and scalable workforce, ensuring we can consistently deliver the quality our clients expect.
As we approach 2025, our LQA service will take an even bolder step. Our UK operations will move to a fully remote model and join our Belgrade location, while our Warsaw and Lisbon offices will continue to serve as important hubs for our internal operations. This blended approach ensures that we can offer the flexibility and scale of remote working with the benefits of in-person collaboration.
Our approach to remote working is underpinned by a robust infrastructure with secure IT measures to ensure flexibility doesn’t come at the expense of quality or security.
As we look to the future, our focus remains clear. It’s about providing the highest standards of service to our clients while fostering an innovative and collaborative environment for our teams. As the world continues to change, we are confident that our approach will allow us to adapt and grow.
At Testronic, we’re proud of the excellent LQA we’ve delivered for nearly 20 years, and we’re excited to continue that tradition into the next chapter.
